Bear with me, I'm of the philosophy that if you don't ask you will never know and I'm interested if other readers have similar situations and/or suggestions.
When we enter sales orders we then acknowledge the order to the customer using Sales Order Print. The system is set to pull the email address that is tied to the sold to account and will default in the email field. The problem with this is that we work with some enormous customers where the purchase order is not always sent by the same person. So the person that you want to acknowledge the order to is not the default email address for that account. We can over-ride that email by typing over it when we send the original acknowledgement. But if production reschedules the order and re-acknowledges the order it will revert back to the default email address. Of course this means that the person who originally sent the order may not be notified of any changes to the ship date.
In our previous system (JDE) we had included a field in the header of the order that displayed the default email address for that account. We were able to type over that email address within the order if we needed to change it, and the order would hold that new email address so that as many times as that order might be acknowledged, it would use the email entered in the order. It did not change the email address for the account (which we did not want to do) but associated the alternative email typed in for that particular sales order.
I'm not sure if this makes sense but I'm curious if anyone thinks it is even possible to set something like this up in QAD?